Chelton Brown have an exciting opportunity for a Viewings Administrator to join their team.

Location: Northampton

Salary: OTE £25,000pa

Hours: Tuesday-Friday 8.30am-5.30pm & Saturday 9am-4pm

Holidays: 20 days - of which only 4 can be Saturdays plus Bank Holidays

Viewings Administrator – The Role:
 

As a Viewings Administrator you will be responsible for managing property viewings for potential buyers or renters. You will ensure that viewings are scheduled efficiently and effectively, coordinating with both clients and colleagues. Your role will involve providing excellent customer service, answering queries related to properties, and maintaining accurate records of appointments and feedback.

Viewings Administrator – Key Responsibilities:

- General office duties to include answering the telephone, respond to emails within 24 hours and dealing with people coming into the office.

- Booking in and out keys

- Ensure you keep up to date with your specific tasks and are meeting your KPIs

- Liaising with other departments within the company to ensure queries are dealt with and answered correctly, in a timely fashion

- Ensure we are compliant with all current and new regulations

- During holiday periods and absence of your colleagues’ cover/assist to help with their work as and when required

- To follow company’s Personal Safety Procedures to avoid putting yourself or others at risk

- Arrive to all internal and external meetings and appointments on time

Viewings Administrator – General Tasks:

- Carry out all viewings and give feedback to the negotiators so they may chase

- Inform all viewers of their legal tenancy obligations

- Inform all viewers of requirements to proceed with referencing and ID checks

- Explain to tenants that Chelton Brown will inform and change utilities providers on their behalf

- Offer the services of broadband and media and explain the benefits

- Advise tenants of the need for contents insurance

- Obtain information from applicants and suggest other properties if not suitable

- Provide general office cover when not out viewing

Viewings Administrator – You:

- Always come to work in smart business dress and be well groomed

- Must hold a full, clean driving licence

- Excellent customer service experience

- Knowledge of all Microsoft office suite

- Be able to work on own initiative and within a team

- Excellent time management

- Good written and verbal communication

- Have at least 5 GCSE of good grades to include Maths & English

To submit your CV for this exciting Viewings Administrator opportunity, please email it to sue.marlow@cheltonbrown.co.uk