At Chelton Brown we sometimes take our good work for granted and forget to ask for testimonials.
We love testimonials! We know that our staff do a great job but it is so uplifting to hear good reviews directly from our customers so if you think one of our staff members deserves recognition then please email us at firstname.lastname@example.org with what has impressed you and the member of staff’s name.
Additionally, it would be greatly appreciated if you could spare some time to post your review on our facebook page. www.facebook.com/cheltonbrown
We guarantee that the reviews we display are real and have not been altered.
Below is a mixture of landlord and tenant reviews.
Above and beyond normal service
I am writing to inform you of the excellent service I received from Mrs Sue Humphreys recently.
My wife ordered a book and did not change the old mailing address and it subsequently went to the old address that we now rent via yourselves. I contacted Mrs Humphreys on the off chance that the tenants may have this book and be able to send this to my parents address for me to collect on my next visit back to the UK. Mrs Humphreys chased this with the tenants and organised for this to be sent to my parents address.
Therefore I consider this excellent service and beyond the normal service expected and therefore I wish to highlight this to you.
I am extremely satisfied with your companies service to me from all of your staff and especially when I am overseas so often it is reassuring to know that you are looking after my house and associated affairs.
Review from Mr. E (Landlord)
Shining beacon of helpfulness
I just wanted to say a massive thank you for all of your help with finding me a property! From start to finish I couldn't have asked for a better service. After looking for over 5 months I was beginning to lose hope, not mentioning any names but I have dealt with so many letting agents and didn't get half of the customer care from any of them. From meeting Andrea at XXXXX and her suggesting the property in Weedon, to the two women (I do apologise I can't remember their names) who showed me around and gave me sufficient information, to you Kim for being basically at my beck and call of emails, phone calls etc! The process has been so quick, it was nice to feel like finding me a property was more than just a commission for the agency.
Review from Kirstie (Ingoing tenant)
Sometimes we get a tasty testimonial...
We had a beautiful cake given to us by a client as a thank you. We are pleased to say that it tasted as good as it looked!
Review from an Ingoing tenant
We have magical tenants...
The cheery faces that greet us everytime we bring a pile of mail that needs to be forwarded has to be one of the reasons why we enjoy renting through Chelton and Brown! Tenants also give a little bit back to the staff don't forget by enthralling and captivating with the odd magic trick thrown in for good measure from a reliable, clean, prompt-paying tenant.
On a serious note, we found a 'home' that we love and treat as if it was our own through Chelton Brown, our first home together, that is why we like renting through Chelton Brown.
Review from A.Faulkner and H.Frost (Tenant)
An experienced Tenant recognise's good service
I have rented various properties over the past 10 years and feel that Chelton Brown is the best agent I have gone through, the check in was done thoroughly and I like the fact that the utility bills were changed over for us and that we have our own property manager that we can contact with any queries on the property.
Review from H.Woolf (Tenant)
Chelton Brown to the rescue!
Writing to thank the entire staff for your help for allowing us to move into your property.
We were desperately looking for a place and you did all the work for us to move in. We will do everything possible to maintain the high standard of the flat.
Once again, I would like to thank you all and keep up the good work you are doing.
Review from Mr & Mrs Osei (Tenant)
Professionalism recognised by a Professional
Chelton Brown are Northampton’s professional letting agents. As a commercial Building Surveyor I have a certain level of expectation with regards to quality of service, Chelton Brown consistently exceed my expectations offering a friendly professional service with knowledgeable and diligent staff a phone call away, peace of mind I am sure for tenant and landlord alike!
Review from J.Grove (Tenant)
We sometimes get lovely thank you cards...
In addition to this lovely card, Sali Brown, M.D. received the following email from the landlords:
This is just a short note to let you know how much we appreciated the hard work and excellent service your team in the Daventry office provided.
They were, without exception a credit to the business and we would not hesitate recommend your estate agency to both friends and family alike.
Review from J.Bentham and Y.Cook (Landlord)
Professionalism and efficency makes Chelton Brown stand out from the crowd
We have rented through a couple of agents and we have found that they haven't been as professional as Chelton Brown. We have been with Chelton Brown for 1 year now and they stand out from the rest with their professionalism from showing us around properties to getting the paper work to us quickly to any queries we have had for example decoration to our property. Inspections they always turn up we have had other agents not when I've booked time off to be at the property and most of all everyone we have been in contact with have been welcoming and friendly and I think that goes a long way. I would defiantly recommend Chelton Brown to my family and friends. Thank you for a fantastic service.
Review from Mrs Bensley (Tenant)
Sometimes it is the little touches that count...
We like renting through Chelton Brown because the communication is much better. We were finding it difficult to find somewhere to rent and were running out of time and we found everyone to be very helpful and supportive and we really felt that everyone was pushing to get paperwork back in time for us. We like the fact that you send someone out 2 weeks before moving to give us time to correct anything that would result in losing deposit money, which most agents don't seem to care about, and usually you feel like they will charge for silly things. But most of all, I loved the surprise of our little gift box that arrived a short while after we moved in which contained milk, loo roll, a cup, some coffee and tea, it really was a God send.
Review from Mr and Mrs Watkins (Tenant)
Chelton Brown is the 'SAFE' Agent if you want to rent a property.
Chelton Brown have lovely staff that are always helpful about anything that is coming up. They provide a brilliant service all the time and always give us what they promise in the right time. Maybe is doesn’t sound important, but first we start to rent a property from you and after we have been trying to renting out a property from another agency, which was a huge different about what can they deliver to us.
So we decided to going back to Chelton Brown where we SAFE!!:-)This is more than 4 years now.
Review from Z.J.Vajda (Tenant)